Common purchase queries answered
Orders and Shipping
Certainly! You’re welcome to make purchases and check out as a guest every time.
Creating an account offers the convenience of ordering without entering your details for each purchase. You can sign up now, or begin shopping and create your account before checking out on the shopping cart page.
To reset your password, please follow these steps:
- Go to the “My Account” section.
- Click on the “Forgot your password?” link.
- Follow the instructions provided to reset your password.
If you need further assistance, feel free to reach out to our support team.
Your personal information is safeguarded and kept confidential at all times. We strictly adhere to privacy policies that ensure your data is never shared with third parties. For more detailed information, please refer to our Privacy Policy section.
o create an account and register, please follow these steps:
Click on “Login/Register”: Locate the “Login/Register” option, usually found at the top right corner of the website.
Select “Create An Account”: After clicking on “Login/Register,” look for the option that says “Create An Account” or something similar. Click on it.
Fill in Your Personal Particulars: You’ll be directed to a registration form where you need to fill in your personal details such as name, email address, password, and any other required information.
Submit Your Information: Once you’ve filled in all the required fields, review the information to ensure accuracy and completeness.
Confirmation: After submitting the form, you may receive a confirmation email. Follow any additional instructions provided to complete the registration process.
By completing these steps, you’ll successfully create your account and be able to enjoy the benefits of registered membership on our website.
Browse and Add Items to Cart: Navigate through our website, select the items you want to purchase, and click on “Add to Cart” or a similar button associated with each product.
View Your Cart: Once you’ve added all desired items, click on the shopping cart icon or “View Cart” button usually located at the top right corner of the page. This will display a summary of the items you’ve added.
Review Your Cart: In the shopping cart page, review the items, quantities, and prices to ensure everything is correct. You can also edit quantities or remove items if needed.
Proceed to Checkout: Click on the “Checkout” or “Proceed to Checkout” button to proceed to the checkout process.
Provide Shipping Information: Enter the shipping address where you want the items to be delivered. Ensure all details are accurate.
Select Shipping Method: Choose a shipping method that suits your preferences and budget.
Review Order Summary: Review the order summary, which includes the total cost including taxes and shipping fees.
Payment Information: Enter your payment details securely. We accept various payment methods, such as credit/debit cards, PayPal, etc.
Place Order: After verifying all information is correct, click on the “Place Order” or “Complete Purchase” button to finalize your order.
Confirmation: You’ll receive an order confirmation on the website and via email. Keep this confirmation for your records.
If you encounter any issues during the checkout process or have questions, feel free to contact our customer support team for assistance. Happy shopping!
When shopping on our website, you can add items to your cart as long as they are available for purchase. However, there are situations where items may appear as “Temporarily Unavailable.” Here’s what you need to know:
Availability Status: Items in our inventory are constantly monitored. If an item is low in stock or has high demand, it may temporarily show as unavailable. This can happen if another customer has placed the item in their cart but hasn’t completed the purchase.
Notification: If you encounter an item marked as “Temporarily Unavailable” when trying to add it to your cart, it means the item is currently being processed by another customer. You may need to wait a short while and try adding the item again later.
Check Back Later: Inventory status can change frequently. We recommend checking back periodically if you encounter this message, as the item may become available again if the previous customer does not complete their purchase.
Alternative Options: If an item you want is unavailable, consider checking similar products or signing up for notifications if the item comes back in stock.
Customer Support: If you have specific questions about item availability or need assistance with your order, our customer support team is available to help. Please reach out to us via email or phone for personalized assistance.
We strive to ensure a smooth shopping experience and appreciate your understanding if an item briefly shows as unavailable due to high demand. Thank you for shopping with us!
Once an order has been placed, unfortunately, we are unable to cancel it. This policy is in place to ensure that we can efficiently pack and process orders, minimizing any potential errors. Therefore, we strongly advise you to carefully review your order before completing the checkout process.
Here are a few tips to ensure accuracy before placing your order:
Review Your Cart: Before proceeding to checkout, review all items in your shopping cart to ensure they are correct in terms of size, quantity, and color.
Shipping Address: Double-check the shipping address you have entered to ensure it is accurate and up to date.
Payment Information: Verify your payment details to make sure they are correct and up to date.
Terms and Conditions: Take a moment to review any applicable terms and conditions, including our cancellation policy.
By thoroughly checking your order details before completing the purchase, you can help ensure a smooth and error-free shopping experience. If you have any questions or concerns about your order, please don’t hesitate to contact our customer service team for assistance. We’re here to help!
To apply a voucher code to your order, please follow these steps carefully:
Add Items to Your Cart: First, select the items you wish to purchase and add them to your shopping cart.
Proceed to Shopping Cart: Once you have added all desired items, click on the shopping cart icon or navigate to your shopping cart page.
Enter Voucher Code: Look for the field labeled “Voucher Code” or “Promo Code” in your shopping cart page. Key in the voucher code you have received into this field.
Apply the Voucher: After entering the voucher code, click on the “Add” or “Apply” button next to the voucher code field. This will apply the discount associated with the voucher code to your order.
Review and Confirm: Double-check that the voucher code has been applied correctly and that the discount is reflected in your order total. Ensure all other information such as items, quantities, and shipping details are correct.
Proceed to Checkout: Once everything looks correct, proceed to the checkout page to finalize your order.
Important Note: We are unable to manually apply a voucher code to your order after it has been placed. Therefore, it’s crucial to enter the voucher code during the checkout process before confirming your purchase. Make sure all information is accurate before proceeding with your payment.
If you encounter any issues or have questions about applying your voucher code, please feel free to contact our customer service team for assistance. We’re here to help ensure your shopping experience is smooth and enjoyable!
Once you have successfully placed your order, you will typically receive an order confirmation email. This email serves as confirmation that your order has been received and is being processed. Here’s what you can expect:
Order Confirmation Email: Shortly after placing your order, you should receive an email to the address you provided during checkout. This email will contain details such as your order number, the items purchased, the total amount paid, and the shipping address.
Tracking Information (if applicable): If your order includes shipping with tracking, the confirmation email may also include a tracking number once the package has been dispatched. This allows you to monitor the progress of your delivery.
Check Spam or Junk Folder: If you don’t see the confirmation email in your inbox, please check your spam or junk folder as sometimes automated emails can be filtered there.
Contact Customer Support (if needed): If you have not received an order confirmation email within a reasonable time frame after placing your order, or if you have any questions about your order status, feel free to contact customer support. They can provide you with updates and ensure everything is on track.
Delivery Notification: Apart from the initial order confirmation, you may also receive additional emails notifying you of the status of your delivery, such as when your package is out for delivery or has been delivered.
By keeping an eye on your email inbox (including spam/junk folders) and monitoring any tracking information provided, you can stay informed about the status of your order from the moment it’s confirmed until it reaches your doorstep.
If you need to swap an item
Returns and Exchanges
Our customer service team is available:
Contact us: Click here
Our telephone number: Whatsapp
We will do our best to help you with issues regarding size and fit questions, product Information, delivery issues, exchange and returns, order queries.
Size Chart
Use this size chart to determine the size in which you should order your style.
You are very unique. We take at DARCODE’s consideration for that. With DARCODE you can combine all parts perfectly. We guarantee that all colors and color combinations fit together perfectly. So you can mix not only the colors, but also the sizes according to your ideas and needs. Only you decide!
* Instructions:
Please always mesaure directly on your body. Because the measurements in this size chart are based directly on your body masses, not those of one of your garments. If your results are between two sizes, we recommend that you choose the larger size.
If you have any questions about the sizes or regarding your order, you can also contact our support with confidence.
Welcome to the official online shop of Darcode!
Features of Our Online Shop
Newsletter Sign-Up
- Location: Bottom of the page.
- Benefits: Stay updated with our latest offers, new arrivals, and exclusive deals.
Account Management
- Login and Register: Links available on the right side of the page.
- Functions for Registered Users:
- Manage Personal Data: Update your invoice and delivery addresses.
- Change Credentials: Modify your password and email address.
- Order Management: Check your order status and order history.
- Returns: Request a return form and check the status of your returns.
Shopping Bag
- Location: Top right corner of the page.
- Function: Add items to your shopping bag as you browse our shop.
Browsing and Searching for Items
Category Sorting
- Function: Sort items within a category by price.
- Tags: Use tags on the left to filter items by color.
Search Function
- Location: Top left of the page.
- Function: If you know the name or article number of an item, use the search function to find it quickly.
Darcode.es accepts the following payment methods:
Stripe / Credit Card via Stripe:
- This allows you to pay securely using major credit and debit cards such as Visa, MasterCard, American Express, and others processed through Stripe’s secure payment gateway.
Cash on Delivery:
- Available only for orders delivered within Gran Canaria. You can pay for your order directly to the delivery person upon receipt.
Bank Transfer:
- For this option, you need to contact Darcode’s Client Service via email for further instructions and information on how to proceed with the bank transfer payment method.
These options provide flexibility depending on your location and preference, ensuring a convenient shopping experience at Darcode.es.
Privacy is a matter of trust, and your trust is important to us. We respect your privacy. When processing your personal data, we strictly observe the legal provisions and would like to inform you about our data collection and use. You can print or save this document using the usual functionality of your Internet browser (typically “File” -> “Save As”).
By agreeing to the following privacy policy, you consent to the collection, processing, and use of your personal information in accordance with the terms of use of Store Darcode, Av. de Francia Tienda Nr.26, 35100 Maspalomas, Provinz Las Palmas, España, Mobile: +34 625 284 203 (hereinafter: Darcode) as per privacy laws and the following terms.
Responsible Body
The entity responsible for the collection, processing, and use of your personal data in accordance with the Federal Data Protection Act is darcode.es, Av. de Francia C.C. Cita Nr.26, Store Darcode. If you wish to object to the collection, processing, or use of your data by Darcode in accordance with this Privacy Policy as a whole or for individual measures, you can send your objection by e-mail, fax, or letter to the following contact details:
Store Darcode
Av. de Francia Tienda Nr.26,
35100 Maspalomas,
Provinz Las Palmas,
España
Mobile: +34 625 284 203
Email: [email protected]
Secure Data Transfer
Your personal data is securely transmitted via encryption. This applies to your order and customer login. We use the SSL (Secure Socket Layer) encryption system. While absolute protection cannot be guaranteed, we secure our websites and other systems through technical and organizational measures against loss, destruction, access, modification, or dissemination of your data by unauthorized persons.
Collection, Processing, and Use of Personal Data
Personal data is information about factual or personal circumstances of a specific or identifiable natural person. This includes, for example, your name, telephone number, address, as well as all inventory data you provide us when registering and creating your customer account. Statistical data, which we collect when visiting our web shop and which cannot be directly related to your person, are not covered here.
Customer Account
For each customer who registers, we set up a password-protected direct access to their stored inventory data (customer account). Here, you can view data about your completed, open, and recently sent orders, and manage your address details, bank details, and newsletter. You undertake to treat the personal access data confidentially and not to make it accessible to unauthorized third parties. We cannot accept liability for misused passwords unless we are responsible for the misuse.
Collection, Processing, and Use of Your Personal Data
Data protection is very important to us. Therefore, we strictly adhere to the statutory provisions of the Federal Data Protection Act and the Telemedia Act in the collection, processing, and use of your personal data. We collect, store, and process your data for the entire processing of your purchase, including any subsequent warranties, for our services, technical administration, and our own marketing purposes. Your personal data will only be passed on to third parties or otherwise transmitted if this is necessary for the purpose of contract execution or billing or if you have previously consented.
As part of order processing, the service providers we use (such as transporters, logisticians, banks) receive the necessary data for order processing. The data passed on in this way may only be used by our service providers to fulfill their task. Any other use of the information is not permitted and does not occur with any of the service providers entrusted by us.
For your order, we need your correct name, address, and payment details. We need your e-mail address to confirm the order and communicate with you. We also use it for your identification (customer login). You will also receive order and dispatch confirmations via your e-mail address.
Your personal data will be deleted if there are no statutory retention requirements, if you have claimed a cancellation right, if the data is no longer required for the purpose of storage, or if their storage is inadmissible for other statutory reasons.
Use of Your Data for Promotional Purposes
In addition to processing your data to process your purchase at Darcode, we also use your information to communicate with you about your orders, specific products, or marketing promotions, and to recommend products or services that may interest you. You may object to the use of your personal data for advertising purposes at any time without incurring any costs other than the transmission costs according to the basic rates. A text message to us (e.g., e-mail, letter) is sufficient.
Newsletter
For sending the newsletter, we use the so-called double opt-in procedure, which means that we will only send you a newsletter by e-mail if you have explicitly confirmed that we should activate the newsletter service. We will then send you a notification e-mail and ask you to confirm by clicking on a link contained in the e-mail that you would like to receive our newsletter.
To send our newsletter, we use the e-mail marketing tool WordPress. If you no longer wish to receive newsletters from us, you can object at any time without incurring any costs other than the transmission costs according to the basic rates. A text message to us (e.g., e-mail, letter) is sufficient. Of course, you will also find an unsubscribe link in every newsletter.
How is Your Data Protected?
Your security comes first. Therefore, the transmission of your data is encrypted using the SSL method (Secure Socket Layer). This proven and very secure data transfer method ensures that your data can only be viewed by Darcode. This encryption process also ensures that your data will only be sent to the server from which you requested it. When purchasing by credit card, your data will also be encrypted and sent to your bank or other financial service provider for verification. Only they have the required decryption code to view the data.
Cookie Policy
Acceptance of Cookies
Accepting cookies is not mandatory for visiting our websites. However, to utilize the shopping cart function and order products, cookies must be enabled.
What Are Cookies?
Cookies are small files stored on your data carrier that save certain settings and data for interaction with our system via your browser. They are divided into:
- Session Cookies: Deleted when you close your browser.
- Temporary/Permanent Cookies: Stored for longer periods or indefinitely, enhancing website usability by remembering user preferences.
Types of Cookies Used by Darcode
- Session Cookies: Automatically deleted after your browser session ends. Essential for functionalities like the shopping cart.
- Temporary/Permanent Cookies: Stored on your hard drive from 1 month to 10 years. These recognize returning users and retain preferences to make browsing more convenient and tailored.
Data Stored in Cookies
Darcode’s cookies do not store personal data. They assign an identification number to the cookie, providing pseudonymous information about page visits and product views without linking to personal data like your name or IP address.
Onsite Targeting
Using cookie technology, we collect data to optimize our advertising and marketing efforts. This pseudonymous data helps us present personalized advertisements and offers based on user behavior, without merging with personal data.
Third-Party Cookies
Darcode partners with advertising entities that also set cookies on your hard drive. These cookies do not contain personal data and collect pseudonymous information to display relevant advertisements.
Re-Targeting
We use re-targeting technologies to make our website more engaging. These display personalized ads based on previous user interactions with our site, utilizing pseudonymous data without storing personal details.
Consent and Withdrawal
By consenting to cookies, you agree to the collection, storage, and use of user data, including beyond the end of the browser session. You can withdraw consent anytime by adjusting your browser settings to refuse cookies.
Preventing Cookie Storage
Configure your browser to accept cookies only with your consent, block third-party cookies, or disable cookies altogether. Shared computer users should log out after each session.
Social Plugins
Our website uses social plugins from Facebook and Instagram, which directly connect your browser to their servers. These plugins can collect and transmit data (including IP address) to the respective providers, even if you are not logged in. To prevent data mapping to your social network profile, log out before visiting our site or use browser add-ons like Facebook Blocker.
Log Files
Every access to Darcode pages records usage data in log files, including date/time, accessed page, IP address, referrer URL, data volume, and browser information. IP addresses are anonymized or deleted after use, and log files are analyzed anonymously to improve our services and detect errors.
Web Analysis
We use Google Analytics and Webtrekk for web analysis, employing cookies to analyze website usage. Google Analytics anonymizes IP addresses, complying with the US Safe Harbor Privacy Policy. Data collected by cookies are used solely for evaluation and service improvement, without merging with other Google data.
Information Rights
Under the Federal Data Protection Act, customers have the right to free information on their stored data and can request correction, blocking, or deletion. For data protection inquiries, contact us via email or post with clear identification.
Contact Information
Darcode Av. de Francia 26, 35100 Maspalomas, Provinz Las Palmas, España
Mobile: +34 625 284 203
Email: [email protected]
Frequently Asked Questions (FAQ) – Pre-order
What is a pre-order?
A pre-order allows you to purchase an item that has not yet been released or is out of stock. By placing a pre-order, you reserve the product and will receive it once it becomes available.
Delivery Time
- Delivery Time Acceptance: By placing an order, you accept the estimated delivery time.
- Manufacturing: Items are manufactured directly on customer request and are not in stock.
- Extended Delivery Time: Due to direct manufacturing, delivery time is extended.
- Special Requests: Must be discussed in advance via email.
Pre-Order Promotion
- Quality and Price: Best quality and design at an unbeatable price.
- Return Policy: Usual return policy may not apply.
Delivery Time
- Estimated Delivery: Within 60 days after the end of the pre-sale action.
Returns and Exchanges
- Return Window: Within 14 days of receipt.
- Condition: Items must be unworn, clean, folded, with labels intact, and in original plastic packaging.
- Unacceptable Returns: Worn or dirty items.
- Restocking Fee: 5-10% based on purchase value, generally waived if items are ready for resale.
- Shipping Cost Deduction: If part of the order with free shipping is returned, the shipping cost will be deducted from the refund.
- Non-EU Returns: May incur additional costs due to customs and import regulations.
Return Instructions
- Pack Items: Ensure items are properly packed.
- Include Delivery Note: Enclose a copy of the delivery note and indicate whether it’s a return or exchange.
- Check Stock: If exchanging, check the website to ensure the desired item is in stock.
- Shipping Address: C.C Cita Darcode Av. de Francia Tienda Nr.26, 35100 Maspalomas, Provinz Las Palmas, España
Mobile: +34 625 284 203 - Parcel Tracking: Use a tracked shipping method and keep the receipt.
- Responsibility: Darcode is not responsible for lost or delayed returns until they reach our warehouse.
- Notification: You will be informed via email once your package is received.
Contact Us
- Email: [email protected]
- Contact Form: Available on our website.
