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Customer Help

Our happiness team is always here to assist.

FAQ

Common purchase queries answered

Orders and Shipping

Certainly! You’re welcome to make purchases and check out as a guest every time.

Creating an account offers the convenience of ordering without entering your details for each purchase. You can sign up now, or begin shopping and create your account before checking out on the shopping cart page.

To reset your password, please follow these steps:

  1. Go to the “My Account” section.
  2. Click on the “Forgot your password?” link.
  3. Follow the instructions provided to reset your password.

If you need further assistance, feel free to reach out to our support team.

Your personal information is safeguarded and kept confidential at all times. We strictly adhere to privacy policies that ensure your data is never shared with third parties. For more detailed information, please refer to our Privacy Policy section.

o create an account and register, please follow these steps:

  1. Click on “Login/Register”: Locate the “Login/Register” option, usually found at the top right corner of the website.

  2. Select “Create An Account”: After clicking on “Login/Register,” look for the option that says “Create An Account” or something similar. Click on it.

  3. Fill in Your Personal Particulars: You’ll be directed to a registration form where you need to fill in your personal details such as name, email address, password, and any other required information.

  4. Submit Your Information: Once you’ve filled in all the required fields, review the information to ensure accuracy and completeness.

  5. Confirmation: After submitting the form, you may receive a confirmation email. Follow any additional instructions provided to complete the registration process.

By completing these steps, you’ll successfully create your account and be able to enjoy the benefits of registered membership on our website.

  1. Browse and Add Items to Cart: Navigate through our website, select the items you want to purchase, and click on “Add to Cart” or a similar button associated with each product.

  2. View Your Cart: Once you’ve added all desired items, click on the shopping cart icon or “View Cart” button usually located at the top right corner of the page. This will display a summary of the items you’ve added.

  3. Review Your Cart: In the shopping cart page, review the items, quantities, and prices to ensure everything is correct. You can also edit quantities or remove items if needed.

  4. Proceed to Checkout: Click on the “Checkout” or “Proceed to Checkout” button to proceed to the checkout process.

  5. Provide Shipping Information: Enter the shipping address where you want the items to be delivered. Ensure all details are accurate.

  6. Select Shipping Method: Choose a shipping method that suits your preferences and budget.

  7. Review Order Summary: Review the order summary, which includes the total cost including taxes and shipping fees.

  8. Payment Information: Enter your payment details securely. We accept various payment methods, such as credit/debit cards, PayPal, etc.

  9. Place Order: After verifying all information is correct, click on the “Place Order” or “Complete Purchase” button to finalize your order.

  10. Confirmation: You’ll receive an order confirmation on the website and via email. Keep this confirmation for your records.

If you encounter any issues during the checkout process or have questions, feel free to contact our customer support team for assistance. Happy shopping!

When shopping on our website, you can add items to your cart as long as they are available for purchase. However, there are situations where items may appear as “Temporarily Unavailable.” Here’s what you need to know:

  1. Availability Status: Items in our inventory are constantly monitored. If an item is low in stock or has high demand, it may temporarily show as unavailable. This can happen if another customer has placed the item in their cart but hasn’t completed the purchase.

  2. Notification: If you encounter an item marked as “Temporarily Unavailable” when trying to add it to your cart, it means the item is currently being processed by another customer. You may need to wait a short while and try adding the item again later.

  3. Check Back Later: Inventory status can change frequently. We recommend checking back periodically if you encounter this message, as the item may become available again if the previous customer does not complete their purchase.

  4. Alternative Options: If an item you want is unavailable, consider checking similar products or signing up for notifications if the item comes back in stock.

  5. Customer Support: If you have specific questions about item availability or need assistance with your order, our customer support team is available to help. Please reach out to us via email or phone for personalized assistance.

We strive to ensure a smooth shopping experience and appreciate your understanding if an item briefly shows as unavailable due to high demand. Thank you for shopping with us!

Once an order has been placed, unfortunately, we are unable to cancel it. This policy is in place to ensure that we can efficiently pack and process orders, minimizing any potential errors. Therefore, we strongly advise you to carefully review your order before completing the checkout process.

Here are a few tips to ensure accuracy before placing your order:

  1. Review Your Cart: Before proceeding to checkout, review all items in your shopping cart to ensure they are correct in terms of size, quantity, and color.

  2. Shipping Address: Double-check the shipping address you have entered to ensure it is accurate and up to date.

  3. Payment Information: Verify your payment details to make sure they are correct and up to date.

  4. Terms and Conditions: Take a moment to review any applicable terms and conditions, including our cancellation policy.

By thoroughly checking your order details before completing the purchase, you can help ensure a smooth and error-free shopping experience. If you have any questions or concerns about your order, please don’t hesitate to contact our customer service team for assistance. We’re here to help!

To apply a voucher code to your order, please follow these steps carefully:

  1. Add Items to Your Cart: First, select the items you wish to purchase and add them to your shopping cart.

  2. Proceed to Shopping Cart: Once you have added all desired items, click on the shopping cart icon or navigate to your shopping cart page.

  3. Enter Voucher Code: Look for the field labeled “Voucher Code” or “Promo Code” in your shopping cart page. Key in the voucher code you have received into this field.

  4. Apply the Voucher: After entering the voucher code, click on the “Add” or “Apply” button next to the voucher code field. This will apply the discount associated with the voucher code to your order.

  5. Review and Confirm: Double-check that the voucher code has been applied correctly and that the discount is reflected in your order total. Ensure all other information such as items, quantities, and shipping details are correct.

  6. Proceed to Checkout: Once everything looks correct, proceed to the checkout page to finalize your order.

Important Note: We are unable to manually apply a voucher code to your order after it has been placed. Therefore, it’s crucial to enter the voucher code during the checkout process before confirming your purchase. Make sure all information is accurate before proceeding with your payment.

If you encounter any issues or have questions about applying your voucher code, please feel free to contact our customer service team for assistance. We’re here to help ensure your shopping experience is smooth and enjoyable!

Once you have successfully placed your order, you will typically receive an order confirmation email. This email serves as confirmation that your order has been received and is being processed. Here’s what you can expect:

  1. Order Confirmation Email: Shortly after placing your order, you should receive an email to the address you provided during checkout. This email will contain details such as your order number, the items purchased, the total amount paid, and the shipping address.

  2. Tracking Information (if applicable): If your order includes shipping with tracking, the confirmation email may also include a tracking number once the package has been dispatched. This allows you to monitor the progress of your delivery.

  3. Check Spam or Junk Folder: If you don’t see the confirmation email in your inbox, please check your spam or junk folder as sometimes automated emails can be filtered there.

  4. Contact Customer Support (if needed): If you have not received an order confirmation email within a reasonable time frame after placing your order, or if you have any questions about your order status, feel free to contact customer support. They can provide you with updates and ensure everything is on track.

  5. Delivery Notification: Apart from the initial order confirmation, you may also receive additional emails notifying you of the status of your delivery, such as when your package is out for delivery or has been delivered.

By keeping an eye on your email inbox (including spam/junk folders) and monitoring any tracking information provided, you can stay informed about the status of your order from the moment it’s confirmed until it reaches your doorstep.

If you need to swap an item

Returns and Exchanges

Our customer service team is available:

Monday – Friday: 10:00 – 14:00

 Contact us: Click here

Our telephone number: Whatsapp

tel: 0034 625284203


We will do our best to help you with issues regarding size and fit questions, product Information, delivery issues, exchange and returns, order queries.

Size Chart

Use this size chart to determine the size in which you should order your style.
You are very unique. We take at DARCODE’s consideration for that. With DARCODE you can combine all parts perfectly. We guarantee that all colors and color combinations fit together perfectly. So you can mix not only the colors, but also the sizes according to your ideas and needs. Only you decide!

* Instructions:

Please always mesaure directly on your body. Because the measurements in this size chart are based directly on your body masses, not those of one of your garments. If your results are between two sizes, we recommend that you choose the larger size.

If you have any questions about the sizes or regarding your order, you can also contact our support with confidence.

Welcome to the official online shop of Darcode!

Features of Our Online Shop

Newsletter Sign-Up

  • Location: Bottom of the page.
  • Benefits: Stay updated with our latest offers, new arrivals, and exclusive deals.

Account Management

  • Login and Register: Links available on the right side of the page.
  • Functions for Registered Users:
    • Manage Personal Data: Update your invoice and delivery addresses.
    • Change Credentials: Modify your password and email address.
    • Order Management: Check your order status and order history.
    • Returns: Request a return form and check the status of your returns.

Shopping Bag

  • Location: Top right corner of the page.
  • Function: Add items to your shopping bag as you browse our shop.

Browsing and Searching for Items

Category Sorting

  • Function: Sort items within a category by price.
  • Tags: Use tags on the left to filter items by color.

Search Function

  • Location: Top left of the page.
  • Function: If you know the name or article number of an item, use the search function to find it quickly.

 

Darcode.es accepts the following payment methods:

  1. Stripe / Credit Card via Stripe:

    • This allows you to pay securely using major credit and debit cards such as Visa, MasterCard, American Express, and others processed through Stripe’s secure payment gateway.

  2. Cash on Delivery:

    • Available only for orders delivered within Gran Canaria. You can pay for your order directly to the delivery person upon receipt.

  3. Bank Transfer:

    • For this option, you need to contact Darcode’s Client Service via email for further instructions and information on how to proceed with the bank transfer payment method.

These options provide flexibility depending on your location and preference, ensuring a convenient shopping experience at Darcode.es.

Here are the answers to frequently asked questions about orders and deliveries from Darcode.es:

2.1 When will my order be processed? All orders will be processed within 5 working days, excluding weekends and public holidays. Processing time is based on Canary Time (UTC/GMT -1 hours).

2.2 How long will it take for me to receive my order?

  • Standard courier delivery time is approximately 5 working days.
  • Express courier delivery time is approximately 3 working days. These time frames apply to deliveries within Canarias. For international deliveries, the time taken depends on logistics partners.

2.3 How can I track my delivery? Once your order is dispatched, you will receive an email confirmation with a tracking number. You can track the delivery status with our local logistics partner using your Order Number for Canarias deliveries.

2.4 What are the shipping charges?

  • Shipping is FREE on all orders above 150€ for Canarias deliveries via Standard courier.
  • For international deliveries, shipping charges are calculated based on weight and volume. The charges will be calculated automatically based on your delivery address during checkout.

2.5 Can I change my shipping address after my order has been confirmed? Unfortunately, we cannot redirect orders once they are confirmed. Please ensure your shipping address is correct when placing your order.

2.6 There is a missing item in my order, what should I do? If your order is incomplete, please contact our Customer Care Team at [email protected] for assistance.

2.7 I’ve received a defective item, what should I do? If you receive a defective item, please contact our Customer Care Team with a snapshot of the product at [email protected] for assistance.

2.8 I’ve received an incorrect item, what should I do? If you receive the wrong item, please contact our Customer Care Team at [email protected] and we will assist you promptly.

2.9 I’ve purchased the wrong size or color, what should I do? We do not provide exchanges for size or color. However, we accept returns. Please refer to our Returns & Exchanges policy for procedures.

2.10 I have not received my parcel, what should I do? If you haven’t received your parcel after 10 working days, please email our Customer Care Team at [email protected] for assistance.

2.11 Will there be an additional charge for redelivery? There are no additional charges for redelivery up to one attempt. Subsequent attempts may incur charges.

2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact? You can check the status of your parcel using the “Track your order” feature or contact our Customer Care Team at [email protected] for further assistance.

These answers should provide clarity on various aspects related to ordering, delivery, and customer service at Darcode.es

Privacy is a matter of trust, and your trust is important to us. We respect your privacy. When processing your personal data, we strictly observe the legal provisions and would like to inform you about our data collection and use. You can print or save this document using the usual functionality of your Internet browser (typically “File” -> “Save As”).

By agreeing to the following privacy policy, you consent to the collection, processing, and use of your personal information in accordance with the terms of use of Store Darcode, Av. de Francia Tienda Nr.26, 35100 Maspalomas, Provinz Las Palmas, España, Mobile: +34 625 284 203 (hereinafter: Darcode) as per privacy laws and the following terms.

Responsible Body

The entity responsible for the collection, processing, and use of your personal data in accordance with the Federal Data Protection Act is darcode.es, Av. de Francia C.C. Cita Nr.26, Store Darcode. If you wish to object to the collection, processing, or use of your data by Darcode in accordance with this Privacy Policy as a whole or for individual measures, you can send your objection by e-mail, fax, or letter to the following contact details:

Store Darcode
Av. de Francia Tienda Nr.26,
35100 Maspalomas,
Provinz Las Palmas,
España
Mobile: +34 625 284 203
Email: [email protected]

Secure Data Transfer

Your personal data is securely transmitted via encryption. This applies to your order and customer login. We use the SSL (Secure Socket Layer) encryption system. While absolute protection cannot be guaranteed, we secure our websites and other systems through technical and organizational measures against loss, destruction, access, modification, or dissemination of your data by unauthorized persons.

Collection, Processing, and Use of Personal Data

Personal data is information about factual or personal circumstances of a specific or identifiable natural person. This includes, for example, your name, telephone number, address, as well as all inventory data you provide us when registering and creating your customer account. Statistical data, which we collect when visiting our web shop and which cannot be directly related to your person, are not covered here.

Customer Account

For each customer who registers, we set up a password-protected direct access to their stored inventory data (customer account). Here, you can view data about your completed, open, and recently sent orders, and manage your address details, bank details, and newsletter. You undertake to treat the personal access data confidentially and not to make it accessible to unauthorized third parties. We cannot accept liability for misused passwords unless we are responsible for the misuse.

Collection, Processing, and Use of Your Personal Data

Data protection is very important to us. Therefore, we strictly adhere to the statutory provisions of the Federal Data Protection Act and the Telemedia Act in the collection, processing, and use of your personal data. We collect, store, and process your data for the entire processing of your purchase, including any subsequent warranties, for our services, technical administration, and our own marketing purposes. Your personal data will only be passed on to third parties or otherwise transmitted if this is necessary for the purpose of contract execution or billing or if you have previously consented.

As part of order processing, the service providers we use (such as transporters, logisticians, banks) receive the necessary data for order processing. The data passed on in this way may only be used by our service providers to fulfill their task. Any other use of the information is not permitted and does not occur with any of the service providers entrusted by us.

For your order, we need your correct name, address, and payment details. We need your e-mail address to confirm the order and communicate with you. We also use it for your identification (customer login). You will also receive order and dispatch confirmations via your e-mail address.

Your personal data will be deleted if there are no statutory retention requirements, if you have claimed a cancellation right, if the data is no longer required for the purpose of storage, or if their storage is inadmissible for other statutory reasons.

Use of Your Data for Promotional Purposes

In addition to processing your data to process your purchase at Darcode, we also use your information to communicate with you about your orders, specific products, or marketing promotions, and to recommend products or services that may interest you. You may object to the use of your personal data for advertising purposes at any time without incurring any costs other than the transmission costs according to the basic rates. A text message to us (e.g., e-mail, letter) is sufficient.

Newsletter

For sending the newsletter, we use the so-called double opt-in procedure, which means that we will only send you a newsletter by e-mail if you have explicitly confirmed that we should activate the newsletter service. We will then send you a notification e-mail and ask you to confirm by clicking on a link contained in the e-mail that you would like to receive our newsletter.

To send our newsletter, we use the e-mail marketing tool WordPress. If you no longer wish to receive newsletters from us, you can object at any time without incurring any costs other than the transmission costs according to the basic rates. A text message to us (e.g., e-mail, letter) is sufficient. Of course, you will also find an unsubscribe link in every newsletter.

How is Your Data Protected?

Your security comes first. Therefore, the transmission of your data is encrypted using the SSL method (Secure Socket Layer). This proven and very secure data transfer method ensures that your data can only be viewed by Darcode. This encryption process also ensures that your data will only be sent to the server from which you requested it. When purchasing by credit card, your data will also be encrypted and sent to your bank or other financial service provider for verification. Only they have the required decryption code to view the data.

Terms and Conditions

Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of Darcode.es following any changes constitutes your agreement to follow and be bound by the updated terms and conditions. We encourage you to review these terms and conditions whenever you use this website.

Limitations of Liability

The Company Private Limited and its officers, directors, employees, shareholders, affiliates, agents, successors, assigns, retail partners, or any party involved in the creation, production, or transmission of this website shall not be liable for any damages, including indirect, special, punitive, incidental, or consequential damages (such as lost profits, lost data, or business interruption) arising from the use or inability to use this website or any linked websites, materials, information, or services. This limitation of liability applies to the fullest extent permitted by law. Your sole remedy for any issues with this website or its content is to stop using the website.

Copyright and Trademark

Unless otherwise indicated, all material on this website, including but not limited to text, images, illustrations, software, audio clips, video clips, and animation files, is subject to the copyright and trademark rights of The Company Private Limited. This material may not be copied, reproduced, modified, posted, transmitted, or distributed in any form without prior written consent from The Company Private Limited. All rights reserved.

Products, Content, and Specifications

All features, content, specifications, products, and prices of products and services described on this website are subject to change at any time without notice. Certain weights, measures, and descriptions are approximate and provided for convenience purposes only. We make reasonable efforts to accurately display product attributes, including colors, but cannot guarantee your computer will accurately display such colors. Product availability at a particular time does not imply or warrant that these products or services will be available at any time.

Shipping Limitations

Orders will be shipped to the address designated by the purchaser as long as it complies with the shipping restrictions on this website. Risk of loss and title for items purchased pass to you upon delivery to the carrier. You are responsible for filing claims with carriers for damaged and/or lost shipments.

Duties and Taxes

You are responsible for duties and taxes outside the Canary Islands. Items entering a foreign country are subject to customs inspection and assessment of duties and taxes in accordance with that country’s laws.

Your Account

You are responsible for maintaining the confidentiality of your account and password and accept responsibility for all activities under your account. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders.

Exchange and Refund Policy

New, unused full-price merchandise purchased at store retail store may be exchanged at any boutique with an original receipt within 30 days of purchase. After 30 days, exchanges are not allowed. We offer a no-refund policy on all merchandise, but qualifying items may be exchanged for store credits, usable only at Darcode selling points. Sale merchandise may not be exchanged or returned. All merchandise must be returned in sellable condition, otherwise, an exchange will not be allowed. We reserve the right to reject any exchange without the original receipt.

Electronic Communications

By visiting this website or sending emails to us, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Exclusions of Warranties

The Company Darcode makes no representations or warranties regarding the condition of this website or its suitability for use. All information or material provided on this website is provided “as is” without warranties of any kind, expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Internet Technologies and Cookies

Accepting cookies is not required to visit our website, but the shopping cart function and ordering products are only possible if you allow us to set cookies.

What are cookies?

Cookies are small files stored on your data carrier that store settings and data for exchange with our system via your browser. There are session cookies, which are deleted when you close your browser, and temporary/permanent cookies, which are stored for longer periods.

Which cookies does Darcode use?

Most cookies we use are session cookies, which are deleted after your browser session ends. We also use cookies that remain on your hard drive and are recognized on subsequent visits, making our offer more user-friendly, effective, and secure.

What data is stored in the cookies?

The cookies used do not store any personal data and cannot be assigned to a specific person. Based on cookie technology, we only receive pseudonymous information, such as which pages of our shop were visited and which products were viewed.

Onsite targeting

We use onsite targeting to optimize our advertising and marketing. This involves evaluating pseudonymous data from cookies without merging it with personal data. This technology helps us present advertisements and offers tailored to your interests.

Third-party cookies

We use advertising partners who also set cookies on your hard drive. These cookies contain no personal data, only pseudonyms under a user ID, to help show you advertisements that match your interests.

Re-targeting

We use re-targeting technologies to make our website more interesting. This allows us to advertise to users who have shown interest in our shop and products on our partners’ websites. This form of advertising is pseudonymous, and no personal data is stored.

Consent and Prevention of Cookie Storage

By using this website, you consent to the use of cookies and the collection, storage, and use of user data. You can withdraw your consent at any time by refusing to accept cookies in your browser settings. You can block third-party cookies if you prefer. We recommend logging out after each session on shared computers.

Social Plugins from Facebook and Google+

Our website uses social plugins from Facebook and Google+. These plugins establish a direct connection to the providers’ servers when you visit a page containing the plugin, transmitting data to the providers. If you are logged into these networks, they can associate your visit with your profile. To prevent this, log out of the networks before visiting our website.

Log Files

Usage data transmitted by your browser is stored in log files, including date and time of access, name of the accessed page, IP address, referrer URL, data transferred, and browser information. IP addresses are anonymized or deleted after use. We analyze log files to improve our offer and detect errors.

Web Analysis

We use tracking technologies like Google Analytics and Webtrekk to improve and optimize our offer.

Google Analytics

Google Analytics uses cookies to analyze website use. Data collected by the cookie is transmitted to and stored by Google in the USA. We have enabled IP anonymization to ensure your IP address is collected in a shortened form. You can prevent data collection by Google Analytics by installing a browser plugin.

Doubleclick by Google

Doubleclick by Google uses cookies to present relevant advertisements. Data collected by cookies is transmitted to Google in the USA. You can prevent data collection by Doubleclick by installing a browser plugin or disabling cookies on the Digital Advertising Alliance website.

Information Rights

According to the Federal Data Protection Act, customers have the right to free information about their stored data, as well as the right to correct, block, or delete data. To ensure personal information is not disclosed to third parties, please submit your request with clear identification by email or post to:

Darcode
Av. de Francia 26,
35100 Maspalomas,
Provinz Las Palmas, España
Mobil: +34 625 284 203
Email: [email protected]

Cookie Policy

Acceptance of Cookies

Accepting cookies is not mandatory for visiting our websites. However, to utilize the shopping cart function and order products, cookies must be enabled.

What Are Cookies?

Cookies are small files stored on your data carrier that save certain settings and data for interaction with our system via your browser. They are divided into:

  • Session Cookies: Deleted when you close your browser.
  • Temporary/Permanent Cookies: Stored for longer periods or indefinitely, enhancing website usability by remembering user preferences.

Types of Cookies Used by Darcode

  • Session Cookies: Automatically deleted after your browser session ends. Essential for functionalities like the shopping cart.
  • Temporary/Permanent Cookies: Stored on your hard drive from 1 month to 10 years. These recognize returning users and retain preferences to make browsing more convenient and tailored.

Data Stored in Cookies

Darcode’s cookies do not store personal data. They assign an identification number to the cookie, providing pseudonymous information about page visits and product views without linking to personal data like your name or IP address.

Onsite Targeting

Using cookie technology, we collect data to optimize our advertising and marketing efforts. This pseudonymous data helps us present personalized advertisements and offers based on user behavior, without merging with personal data.

Third-Party Cookies

Darcode partners with advertising entities that also set cookies on your hard drive. These cookies do not contain personal data and collect pseudonymous information to display relevant advertisements.

Re-Targeting

We use re-targeting technologies to make our website more engaging. These display personalized ads based on previous user interactions with our site, utilizing pseudonymous data without storing personal details.

Consent and Withdrawal

By consenting to cookies, you agree to the collection, storage, and use of user data, including beyond the end of the browser session. You can withdraw consent anytime by adjusting your browser settings to refuse cookies.

Preventing Cookie Storage

Configure your browser to accept cookies only with your consent, block third-party cookies, or disable cookies altogether. Shared computer users should log out after each session.

Social Plugins

Our website uses social plugins from Facebook and Instagram, which directly connect your browser to their servers. These plugins can collect and transmit data (including IP address) to the respective providers, even if you are not logged in. To prevent data mapping to your social network profile, log out before visiting our site or use browser add-ons like Facebook Blocker.

Log Files

Every access to Darcode pages records usage data in log files, including date/time, accessed page, IP address, referrer URL, data volume, and browser information. IP addresses are anonymized or deleted after use, and log files are analyzed anonymously to improve our services and detect errors.

Web Analysis

We use Google Analytics and Webtrekk for web analysis, employing cookies to analyze website usage. Google Analytics anonymizes IP addresses, complying with the US Safe Harbor Privacy Policy. Data collected by cookies are used solely for evaluation and service improvement, without merging with other Google data.

Information Rights

Under the Federal Data Protection Act, customers have the right to free information on their stored data and can request correction, blocking, or deletion. For data protection inquiries, contact us via email or post with clear identification.

Contact Information

Darcode Av. de Francia 26, 35100 Maspalomas, Provinz Las Palmas, España
Mobile: +34 625 284 203
Email: [email protected]

Frequently Asked Questions (FAQ) – Pre-order

What is a pre-order?

A pre-order allows you to purchase an item that has not yet been released or is out of stock. By placing a pre-order, you reserve the product and will receive it once it becomes available.

Delivery Time

  • Delivery Time Acceptance: By placing an order, you accept the estimated delivery time.
  • Manufacturing: Items are manufactured directly on customer request and are not in stock.
  • Extended Delivery Time: Due to direct manufacturing, delivery time is extended.
  • Special Requests: Must be discussed in advance via email.

Pre-Order Promotion

  • Quality and Price: Best quality and design at an unbeatable price.
  • Return Policy: Usual return policy may not apply.

Delivery Time

  • Estimated Delivery: Within 60 days after the end of the pre-sale action.

Returns and Exchanges

  • Return Window: Within 14 days of receipt.
  • Condition: Items must be unworn, clean, folded, with labels intact, and in original plastic packaging.
  • Unacceptable Returns: Worn or dirty items.
  • Restocking Fee: 5-10% based on purchase value, generally waived if items are ready for resale.
  • Shipping Cost Deduction: If part of the order with free shipping is returned, the shipping cost will be deducted from the refund.
  • Non-EU Returns: May incur additional costs due to customs and import regulations.

Return Instructions

  1. Pack Items: Ensure items are properly packed.
  2. Include Delivery Note: Enclose a copy of the delivery note and indicate whether it’s a return or exchange.
  3. Check Stock: If exchanging, check the website to ensure the desired item is in stock.
  4. Shipping Address: C.C Cita Darcode Av. de Francia Tienda Nr.26, 35100 Maspalomas, Provinz Las Palmas, España
    Mobile: +34 625 284 203
  5. Parcel Tracking: Use a tracked shipping method and keep the receipt.
  6. Responsibility: Darcode is not responsible for lost or delayed returns until they reach our warehouse.
  7. Notification: You will be informed via email once your package is received.

Contact Us

Need help or advice? can’t get your right size, or have any question. call text or write me.

visit me @ The Store

OPENING HOURS

  • Monday - Wednesday 10:00 - 15:00
  • Thursday by Appointment
  • Friday - Saturday 10:00 - 15:00
  • Sunday Closed

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